Known as the Information Technology Infrastructure Library, ITIL is a set of best practices that helps organizations gain optimal value from IT infrastructure by integrating IT with their business strategy.
In the ITIL process, business resources are aligned with IT resources to maximize value for customers.
As a single point of contact for all end-users, the Service Desk is the cornerstone of the ITIL Service Operation that is a part of the ITIL Service Lifecycle. All incidents and service requests are usually handled by the Service Desk(Help Desk), which also provides an interface for other Service Operation operations and processes. Request Fulfillment and Incident Management are accomplished through the raised tickets and help desk.
Though every organization has its own IT infrastructure and governance, ITIL's guidelines make it viable for any organization to attain its service management objectives. Using it, organizations can measure, monitor, and optimize IT services and service provider performance, and standardized service management across their enterprise reduces costs.
Support desk software provides centralized information and management services for handling both internal and external support requests. Automating repetitive tasks, collaborating better, and making data-driven strategic decisions are all facilitated by this software. You can respond to customers' requests quickly and efficiently when all of your customer conversations are organized.
You can plan, roll back, and evaluate and approve changes with your cloud-based IT help desk tool. By evaluating changes before they are rolled out, you can mitigate risks.
Using no-code workflows and automation, drive service efficiency and eliminate repetitive tasks.
Provide an integrated platform for service management to bridge silos, increase time-to-resolution, reduce costs, and boost visibility.
Your SaaS-based IT helpdesk system allows you to isolate problems, link them to existing or past incidents, perform root cause analysis, and minimize disruptions to your business.
Using your online helpdesk software, you can create announcements to inform team members of build and test plans, as well as start and end dates.
It allows rapid customization. onboarding, and migration at a fast pace.
Bezetten provides a complete set of ITIL Ticketing and Help desk Solutions that can be customized as per individual organization needs. The features of our offering for ITIL Management Solutions- Ticketing and Help desk are: